May 16, 2016

F.A.Q.

F.A.Q

 

Q: What is your scheduling and cancelation policy?

A: Student’s needing their lesson rescheduled must call a minimum of (24) hours prior to their scheduled lesson time.  Monday students need to call before 2:00p.m. Saturday and Saturday students need to call us before 8PM on Thursday, to ensure student gets their excused absence.  It is important that for lessons that need to be rescheduled a makeup lesson is decided on within 72 hours of the original lesson.  Only one (1) excused absence per 5 week semester is allowed. This policy is in place to ensure the student gets their make-up lesson and so that our teachers have enough time to accommodate the change in their schedule. Rescheduling makeup lessons are not permitted. 

Refunds will not be issued for excused or unexcused absences; rather a scheduled make-up lesson will be submitted.  Cancelling a lesson with less than a 24 hour notice will be deemed unexcused and will not be guaranteed a make-up lesson.

 

Q: Are you closed on certain holidays?

A: We are closed on most major holidays: Memorial Day (plus the Saturday prior), Fourth of July & Labor Day (plus the Saturday prior). We close Thanksgiving and the weekend after, and we also close between Christmas and New Years.  For specific dates please check out our calendar.

 

Q: How is billing handled if our lesson falls on a holiday?

A: Students will not be billed if their lesson falls on a major holiday

 

Q: I’m on auto billing, how much notice do I need to give to cancel the billing process?

A:  We would need to know by the 15th of the month to cancel auto billing.  There is no charge to sign up or to cancel AP billing.  We have AP cancellation forms to be signed at the front desk

 

Q: We think you are pretty awesome, can we tell other people about you?

A: ABSOLUTELY! We’d love it if you did! We’d also suggest you stock up on our new refer a friend certificates. Student’s will receive $25 in Musician’s Workshop in-store credit for every new student they refer to Musician’s Workshop.

 

Q: While I/my child love private lessons, what if we’d like to rock out in a small group?

A: Great question! We offer Rock Ensemble and Children’s Ensemble classes a few times a year. Check out the Rock Ensemble and Childrens Ensemble links in the menu bar for additional information.

 

Q: Can I purchase and/or order musical items at Musician’s Workshop??

A: Yes! We have a generous retail section at the front of our shop that offers: Guitars, Ukuleles, strings, instrument cables, guitar straps, tuners, picks, lesson and song books, and much more. Stop in and take a look, we’d love to see you! If you do not see what you are looking for, we can order it for you.  Most items ship next day!

 

Q: Do you accept all major credit cards?

A: We sure do!

Q. What is your return policy?

A:  Our goal is your total satisfaction.

Retail Returns

If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within 7  days of purchase and we’ll give you a full refund of the purchase price, excluding shipping and handling charges. It’s that simple. Returned items must be in original, brand-new condition and show no signs of wear or use including, but not limited to, belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge or a minimum 15% re-stocking fee for returns that are not in original brand new condition. Items with excessive wear or damage may be subject to a disqualification. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements.

Lesson Package Returns

All lesson package purchases are final and may not be refunded. If a lesson package cannot be utilized during the originally scheduled time frame they may be held as lesson credits on file to be used before the end of that calendar year only.